Cresta is an organization that offers services to individuals and transforms them into client service agents for real-time assistance on calls and chats. The organization has acquired $50 million in a Series B level of fundraising in the year 2021 as per capitalsawersventurebeat.
The current investment is led by Sequoia Capital. Moreover, include investors like Tiger Global, Sequoia Capital Greylock Partners, and Andreessen Horowitz. Additional investors include industry leaders Genesys, Five9, JP Morgan, Zoom, and CarMax – along with Andy Bechtolsheim, Mark Leslie, and Vivi Nevo, and Porsche Ventures comes after the company’s revenues quadrupled in the year 2020. It’s challenging to draw too many conclusions from first-year sales growth figures, but it’s evident that businesses want technology that can help them improve their customer-facing operations.
Contact centers have proven to be fruitful ground for AI, with several startups springing up to give their own take on how automation may improve customer interactions. Uniphore just unveiled a fresh $140 million investment to evaluate sentiment and interaction in audio/video contacts, while Talkdesk debuted a new “human-in-the-loop” AI instructor for contact centers.
Many of these enterprises have similar grounds to Cresta. However. the company is putting a special emphasis on learning from the best-performing agents and transferring that information to companions while encouraging them with proposed solutions.
Cresta came into existence with the purpose and vision of employing artificial intelligence (AI) to assist people in learning specialized qualifications. Moreover, as a result, making businesses are more efficient, productive, and valuable. On our journey to assist individuals to turn into Experts on Day One, Cresta’s community of world-popular AI think tanks, experts in the field, and top-tier investors draws on experience from developing enterprises like Google, Facebook, and Open AI. Lastly, the company brings together some of the world-best AI talents across the globe. Moreover, has made a difference in the world of AI customer service.