In today’s hi-tech era, businesses have a wide range of ways to connect with their customers through their mobile devices. Among these are text message broadcasting and short code texting. Choosing the right method of messaging customers is a tough one for business owners.
What is Text Message Broadcasting?
Broadcast text messaging involves sending a single message to several recipients at the same time. This method is commonly used by organizations, individuals, and businesses to share important information quickly and efficiently. A text message broadcasting platform allows the sender to create a message, select its recipients, and schedule it for a specific time. It can also be sent to a specific group of people or all of the contacts in the sender’s address book.
One advantage of text message broadcasting is that it can reach a large audience in a very short time. Unlike traditional forms of communication, such as email, text messages are read immediately. They are also more cost effective than traditional marketing and advertising techniques.
What is Short Code Texting?
A short code is a type of phone number that is used to send and receive messages. Unlike traditional numbers, these short numbers are designed for text messaging and can be used with a higher level of interactivity and personalization. Organizations and businesses can provide their clients with a more personalized and interactive experience by implementing short code texting.
Customers can opt-in to receive marketing messages from a certain organization or business by simply texting a keyword to a short code, and they can then receive targeted messages. Through short code texting, businesses can establish two-way communication with their customers. They can respond to a customer’s message using a short code, allowing the latter to receive a response directly from the company. It enhances the interaction between the two parties. For businesses that want to build stronger connections with their clients or customers, short code texting is a great way to do so.
Top Benefits of Text Message Broadcasting
1. High Open Rates
One of the most important advantages of text messaging is its ability to deliver messages immediately. In just a few minutes, most of the messages that are sent out through broadcast text messaging can be read by your customers.
Text message broadcasting is a cost-effective way for businesses to reach a large audience. It is also cheaper than other forms of advertising, such as television and print.
3. Targeted Communication
Through broadcast text messaging, companies can customize their messages and deliver targeted messages to specific groups or individuals. This method can help them create a more memorable and effective experience for their customers. It can also increase customer loyalty and satisfaction.
Top Benefits of Short Code Texting
1. Increased Customer Engagement
Through short code text messaging, businesses can reach out to their customers in a more interactive and personalized manner. Customers can opt-in to receive messages from the company or organization, and these can be sent in various forms such as surveys, promotions, and alerts. This type of communication can help boost loyalty and increase customer engagement.
2. Two-Way Communication
Through short code text communication, businesses can establish two-way conversations with their customers. It allows them to respond directly to a customer’s message, which creates a more engaging and conversational experience. It also helps build strong relationships between the organization and its clientele.
3. High Conversion Rates
Compared to other forms of media, such as social media and email, short code text messaging has a higher open and conversion rate. In just three minutes, over 90% of the messages received by users have been opened. This type of communication can result in a higher conversion rate and boost marketing efforts.
Which to Use?
Before businesses decide between using short code text messaging or broadcast messaging as a method of communication, they need to consider their goals and target audience. Both types of text communication are effective at building strong relationships with a company’s customers.
The choice between short code text messaging and traditional text message broadcasting will need to be thoroughly assessed by each business. It should be based on the company’s specific needs and the preferences of its customers.